Reference

Legal terms for your svip2 account

svip2 Legal terms explain how we handle account access, payment records and personal data before you enter the lobby.

Account termsData handlingLocal access
svip2 Legal terms for your svip2 account
POLICY HELP DESK

Where to ask about Legal terms

A clear contact route matters when a policy question affects your account or wallet record.

Account policy request Use the account support path when you need clarification about phone verification, access conditions or a term attached to your svip2 account. We can point you to the relevant wording and tell you which account detail is needed for a formal check.
Wallet record question For a DANA, OVO, GoPay or QRIS record, include the payment reference and approximate time shown on your receipt. We use those details to locate the matching cashier entry without asking you to share your password or private wallet credentials.
Change request path If your personal details need correction or removal, contact support from the account area and state the exact change. We may ask for a phone verification step before acting, which helps prevent another person from changing your Legal record.
DATA CARE PRACTICE

How we apply the Legal policy

The Legal policy is practical: it describes what we collect, why an account check may occur and how a request reaches the right team.

Personal data

We use the details you submit for account administration, phone verification, policy requests and payment matching. Please keep your registered phone number current, because an outdated number can delay a Legal request or prevent us from confirming that it came from you.

Cookies

Cookies can preserve session choices and help display the correct Legal wording during account access. You can manage browser cookie settings, but removing necessary cookies may interrupt sign-in, policy display or the return from a cashier page.

Account security

Your password and phone verification step protect requests involving account access or personal data. We will not ask you to publish a password in support messages. If a sign-in detail looks exposed, use the account security path before submitting a policy change.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may be stored with the related account record. This lets us reconcile a receipt and answer a Legal question without requesting unnecessary wallet login details.

Record retention

We retain account and transaction records for the period needed to operate the account, resolve disputes or meet a legal requirement. If you ask why a record remains, we will identify the applicable purpose and the available request route.

Policy changes

When Legal wording changes, we publish the revised text in the policy area and may ask you to read it before continuing. Check the date shown on that page when comparing an earlier account action with the current terms.

Answers about svip2 Legal access

These Legal answers address the account questions you are most likely to have before registration or when requesting a data change. Read the current policy text alongside these answers, because access depends on local law and the details on your account can affect the correct support route.

It covers account opening, phone verification, access conditions, personal data, cookies, payment records, retention and policy changes. The Legal text also explains how to contact us about a correction or other request connected with your account.

Access depends on local law. Check the wording shown during registration and in the current Legal area before continuing. If the policy or eligibility text is unclear, contact support through the account path and include your registered phone number.

Phone verification helps us connect a policy request to the correct account and reduces the chance of an unauthorised change. We may request that step before discussing account data, changing details or responding to a sensitive access question.

We may retain the reference, amount and account connection needed to match a DANA or QRIS transaction. These records help resolve a receipt question. We do not need your wallet password, so do not include it in a support message.

Send the request through the account support path, identify the data that is wrong and explain the correction needed. We may ask for phone verification or another account check before changing the record connected with your Legal profile.

Retention depends on the purpose of the record, such as account operation, payment reconciliation, dispute handling or a legal requirement. Ask support about a specific record and we will explain the applicable purpose and any available request.

Open the Legal area from the account or registration path before continuing. The displayed version is the wording we apply at that time. If a policy link does not load on your mobile browser, contact support with the page name.